FAQ

Find Our Answers for FAQ Below

Q: Is There a Minimum Purchase Amount When Checking Out Using Sezzle?

   A: Yes. We require a minimum order of $30 to check out using Sezzle

 

Q: Why Do My Candles Look Like They Have Wet Spots?

  A: The spots are caused by shrinkage that occurs when the wax is cooling inside the container or during the heat/cold conditions of shipping. Part of the wax pulls away from the jar giving it a particular look. **This will in no way impact the performance of the candle**

 

Q: What Type Of Wax Is Used For The Candles?

  A: We use a premium Coconut Wax Blend and Top Grade Fragrance Oils in all of our products

 

Q: Do You Have a Store I Can Visit?

 A: We currently have 1 retail location in the DFW Metroplex. A Kiosk In Grapevine Mills Mall Located at 3000 Grapevine Mills Pkwy Grapevine,TX.

 

Q: Can Your Candles Be Used As Message Candles?

  A: No. Our candles are not meant to be used as message candles.

 

Q: Do You Offer Wholesale Pricing?

  A: Yes. Please send an email to customerservice@koziflame.com to inquire.